Privacy Policy

Louisiana Sod Farms (operated by PME LLC, hereafter "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect from visitors to louisianasodfarms.com, how we use it, and what rights you have. By using this website or contacting us, you agree to this policy.

1. Information We Collect

Information you give us

When you submit a quote request, contact form, or call us, you may provide:

• Name
• Phone number
• Email address
• Property address or zip code
• Square footage and project details
• Preferred grass variety
• Any other information you choose to share

Information collected automatically

When you visit louisianasodfarms.com, our servers and analytics tools may automatically log:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each
• Referring website
• Approximate geographic location (city/region level)

Cookies and tracking

We use cookies and similar technologies (including Google Analytics) to improve site performance, understand visitor behavior, and provide relevant content. You can disable cookies through your browser settings. Disabling cookies may affect site functionality.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and contact form submissions
• Schedule sod delivery and coordinate logistics
• Provide customer service and follow-up communication
• Send order confirmations and delivery notifications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business interests

3. SMS and Phone Communication (TCPA Compliance)

By providing your phone number on our contact form, quote request, or any other intake method, you expressly consent to receive calls and text messages from Louisiana Sod Farms regarding your inquiry, quote, delivery scheduling, and follow-up. Standard message and data rates may apply.

Frequency: Message frequency varies based on your interaction with us. You may receive between 1 and 10 messages per active order or inquiry.

Opt-out: You can opt out of SMS communication at any time by replying STOP to any text message. To opt out of phone calls, simply tell our representative or email us at the address in Section 9 below.

Help: Reply HELP to any text for assistance, or call us at (985) 206-8585.

No purchase required: Consent to receive marketing texts is not a condition of purchasing any product or service from Louisiana Sod Farms.

4. How We Share Your Information

We do not sell your personal information. We share your information only when necessary to deliver your order or as required by law, including with:

• Delivery and logistics partners: The Louisiana sod growers and delivery contractors in our network use your name, address, and order details to fulfill delivery. They are contractually required to use your information only for order fulfillment.
• Service providers: Third-party vendors that help operate our website, process payments, send emails, or analyze traffic (such as Google Analytics, our customer relationship management platform, and our payment processor).
• Legal compliance: When required by law, court order, subpoena, or to protect our legal rights.

5. Data Retention

We retain customer information for as long as necessary to provide service, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive contact records are typically purged after 7 years unless retention is required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of internet transmission or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the appropriate state consumer protection agency

To exercise any of these rights, contact us using the information in Section 9 below.

8. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, contact us and we will delete it.

9. Contact Us

For questions about this Privacy Policy or to exercise any of the rights described above, contact:

Louisiana Sod Farms
Operated by PME LLC
Phone: (985) 206-8585
Website: louisianasodfarms.com/contact

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through a notice on our homepage or by email if we have one on file for you.